Refund & Return Policy

Last Updated: October 21, 2026

At Velune Parfums, we aim to provide our customers with a smooth and reliable shopping experience. This Refund & Return Policy explains the terms and conditions applicable to purchases made through our website, https://veluneparfums.shop/.

1. Returns

If you are not satisfied with your purchase, please review this policy before requesting a return. Return requests are subject to the applicable eligibility requirements and applicable law.

2. Return Eligibility

To be eligible for a return, products should generally be unused, unopened, in their original packaging, and accompanied by proof of purchase, unless otherwise required by applicable law.

For hygiene and safety reasons, opened or used fragrance products may not be eligible for return, except where required by applicable law or where a product is defective or incorrect.

3. Refunds

Refund requests will be reviewed based on the circumstances of the order and the applicable return conditions.

Once an eligible returned item has been received and inspected, we will determine whether a refund is approved. Approved refunds will generally be issued to the original payment method, subject to payment provider processing times.

Shipping charges and other fees may be non-refundable unless otherwise required by applicable law.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly. Include your order details and relevant photographs or other supporting information so we can review the issue and determine an appropriate resolution.

Depending on the circumstances, an eligible order may qualify for a replacement, refund, or another resolution in accordance with applicable law.

5. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests may be accommodated if the order has not yet been processed or dispatched.

Once an order has been shipped, you may need to follow the applicable return procedure.

6. Exchanges

Exchanges for damaged, defective, or incorrect products will be reviewed on a case-by-case basis. All exchanges are subject to product availability and applicable law.

7. How to Request a Return or Refund

To request a return, refund, exchange, or order cancellation, please provide the following information:

• Your full name
• Phone number
• Order number
• Date of purchase
• Reason for your request
• Relevant photographs or supporting information, if applicable

Please wait for return instructions before sending any item back.

8. Contact Us

For questions regarding returns, refunds, or orders, please contact:

Velune Parfums
929 S N St, Unit 1
Lake Worth, FL 33460
United States

Phone: +1 915-996-1001

Website: https://veluneparfums.shop/

All return, refund, and cancellation requests are subject to this policy and applicable law.